No more misunderstandings. Time to listen
“Error”. This is what your computer tells you when you enter an invalid command. While you really just want your computer to behave the way you want. But how do you do it correctly with the most complex computers in the world: your fellow (wo)man?
Misunderstandings are the biggest cause of tension, and are best avoided. How? By communicating more efficiently with everyone in your environment.
A different look at communication
We have two ears and only one mouth. And there's a reason: to listen twice as much as to talk. Because listening opens you to your conversation partner. A good listener is a valuable thing. But you do not always succeed in the role of listener. Even as a speaker it’s best to optimally enter into dialogue with the other. Expressing precisely what you mean and being assertive without appearing aggressive, is a challenge. Because this involves quite a few things: intonation, volume, rhythm, pauses, posture, gestures and eye contact.
Get to know yourself
During ‘Why do we have two ears and only one mouth’ a mirror is held up to you and you go face to face with your own communication style. With surprising and recognisable examples and plenty of practical tips, you’ll lift your communication style to a higher level.
‘A flashy, creative presentation will refresh your knowledge on the do's and don'ts of communicating with each other. Never before will you have you been confronted with as many eye-openers in such a short time!’